Software

Software built and supported by the same team

Property management for hotels and practice management for veterinary clinics, hosted and supported by Blueshade in the UK. Start a free trial, try a live demo, or talk to us about a demonstration with your own data.

Our software

Built by our own developers for the people who use it every day, and supported by the same team that wrote it.

PMS · Hospitality

Blueshade PMS for Hotels

Property management for independent hotels and small groups. Reservations, rooms, guests and bills in one place, with direct online booking, online check-in and self check-in in the lobby.

  • Reservations, room planner and housekeeping
  • Direct booking, online payments and channel connections
  • Online check-in, signed registration cards and lobby kiosks
  • Groups, restaurant and bar charges, and door keys

PMS · Veterinary

Blueshade PMS for Veterinary Practices

Practice management for veterinary clinics. Appointments, patients and clinical records organised around how a busy practice actually runs, from the diary to the ward.

  • Appointments diary, waiting room and kennels planner
  • Clinical notes, prescriptions and the controlled drugs register
  • Lab results, imaging and treatment sheets
  • Online booking, reminder texts and health plans

RMM · Blueshade managed service

Blueshade RMM

The remote monitoring and management platform our own support team uses to look after the computers and devices we manage for our customers. Only Blueshade staff use it, so there is no demo or trial.

  • Monitoring and alerts for every device we look after
  • Remote help from our team, without waiting for a visit
  • Updates and software installs in agreed maintenance windows
  • Your devices, tickets and a monthly report in the Blueshade Hub

Ask about our software See what's coming next

Blueshade PMS for Hotels

Everything a front desk, a reservations team and a manager need, in one system. Connections to outside services, such as Booking.com, Expedia and door-lock systems, are switched on hotel by hotel once the provider has approved the connection.

Reservations and the front desk

Book by room type and rate, allocate rooms by hand or automatically, and check guests in and out from one screen.

  • Bookings that wait for a room still count against availability
  • A room planner, with guests waiting for a room shown under Front of House
  • Cancellation and no-show terms set for each rate plan
  • A bill for every stay, non-resident accounts, and gap-free VAT invoices and credit notes
  • End of day that charges tonight's rooms, records no-shows and moves the date on
  • Card payments on Dojo and Square card machines at the desk

Rates, availability and channels

Set prices once and sell them everywhere, with the rules that protect your best nights.

  • Rate plans with breakfast, minimum and maximum stays and cancellation terms
  • A day-by-day rate calendar and an availability grid by room type
  • Selling restrictions: minimum and maximum stay, closed to arrival or departure, and stop-sell
  • Rate suggestions from forecast occupancy, accepted by your team or applied automatically
  • A two-way Booking.com and Expedia connection, with room and rate mapping and a list of channel issues

Direct online booking and payments

Your own booking page, and a widget for your website, so guests can book direct without paying commission to anyone.

  • Live availability, room photos, rates and extras such as breakfast or parking
  • The room is held while the guest completes their booking
  • Pay at the hotel, a deposit or payment in full on Dojo's secure card checkout
  • Payment links for any balance, sent from the reservation
  • A manage-booking link, so guests can cancel while it is still free
  • A report showing how many bookings came to you direct

Online check-in and guest emails

Guests do the paperwork on their phone before they arrive, so check-in at the desk takes moments.

  • Online check-in, with the questions your hotel chooses
  • Registration cards signed on screen, online or on a tablet at the desk
  • Every signed card kept with a check that shows it has not been changed since
  • A welcome email before arrival and a thank-you after the stay, off until you switch them on

Lobby self check-in kiosks

A tablet or PC in your entrance running the Blueshade Kiosk app, set up and paired from your own settings.

  • Guests find their booking with their surname and booking reference
  • They confirm their details and sign the registration card
  • They pay the balance on the card machine beside the kiosk
  • They check in to their ready room and get a key from your door-lock system
  • Anything the kiosk can't finish goes to reception, who are told straight away
  • A full-screen picture of your own hotel while the kiosk is waiting

Groups and events

Weddings, conferences and coach tours, with one organiser, a block of rooms and deposits paid ahead.

  • Room blocks held off general sale, with a negotiated rate for each room type
  • Unpicked rooms go back on sale at the cut-off date
  • Rooming lists added one guest at a time or from a spreadsheet
  • Deposit schedules showing what is due, paid and overdue
  • A master bill for the organiser

Restaurant, bar and door keys

Charges from around the hotel land on the right guest's bill, within the limits you set.

  • Post to room from the restaurant, bar, room service or spa
  • Credit limits, and "no charges to the room" for individual stays
  • A connection for your tills to check a guest and post a charge
  • Door keys made through your door-lock system

Housekeeping

Your housekeepers see what needs doing, on a phone or at the desk.

  • Every room's status beside who is in, leaving or arriving
  • One-tap status changes for any member of staff
  • Rooms marked for cleaning automatically at check-out and end of day

Blueshade PMS for Veterinary Practices

Built around how a practice runs, from the first phone call to the follow-up. Laboratory connections are switched on practice by practice once the laboratory has approved the connection.

Diary and appointments

A day diary with a column for every vet and nurse, so reception can see the whole day at a glance.

  • 15-minute slots, with clash checks on the clinician and the patient
  • Appointment types with their own colours and lengths
  • Booked, arrived, in consult and completed, with a waiting room view
  • Did-not-attend and cancellations free the slot straight away

Patients and clinical records

Owners and their animals, with the clinical history in one place.

  • Species, breed, microchip, weight, insurance and alerts shown in red
  • Clinical notes with weight, temperature, heart rate and respiratory rate
  • A clinical history and a weight chart on every patient
  • Consent forms signed on a tablet or from an emailed link

Kennels, ward and pharmacy

From admission to discharge, with the medicines that go with it.

  • A planner for kennels and recovery pens: allocated on arrival, occupied once your team takes the animal into its care
  • A ward board and treatment sheets for every admitted patient
  • Prescriptions, dispensing labels and written prescriptions for outside pharmacies
  • Repeat prescription requests
  • A controlled drugs register that can only be added to, with signed entries

Laboratory and imaging

Results arrive on the patient record and wait for a clinician to review them.

  • Lab requests and results for in-house analysers, IDEXX, Antech and other laboratories
  • Results with ranges, flags and trend charts
  • A list of new results waiting for review, with abnormal results highlighted
  • Results typed in by hand for analysers that aren't connected
  • X-rays and other imaging studies kept with the patient

Accounts, payments and stock

Charges, invoices and payments, with the stock behind them.

  • Charges from your own price list, gap-free invoices and a debtors list
  • Pay now by card on Dojo or Square card machines, or by cash
  • Payment links, so owners can pay their account online by card
  • Stock batches with expiry dates, used earliest expiry first, with low-stock alerts
  • Insurance claim forms prepared from the patient's record

Health plans

Your own monthly plans, collected by Direct Debit through GoCardless straight into your own account. Blueshade provides the tools: we are not an insurer and never hold your clients' money.

  • Plans with the vaccinations, treatments and checks included each year
  • Member discounts on consultations and products
  • Owners sign up at the desk or from an emailed link

Online booking, reminders and texts

Fewer phone calls and fewer missed appointments.

  • Online appointment booking on your own page, or a widget on your website
  • You choose the appointment types, vets and nurses offered online, and whether new clients may book
  • Reminder emails for appointments, boosters, vaccinations and flea, tick and worming treatments
  • Appointment reminder texts that clients answer YES or NO, acted on automatically
  • Owners choose whether they receive reminders, and every email can be unsubscribed from

Client arrival kiosk

The same Blueshade Kiosk app, in your waiting room.

  • Clients find today's appointment with their surname and phone number
  • They tell you they've arrived, exactly as reception would
  • They read and sign any consent form waiting for them
  • The kiosk shows only pets' names and times, never clinical records or bills
  • A full-screen picture of your own practice while the kiosk is waiting

In both systems

The hotel and veterinary systems share one design and the same core tools, each worded for its own industry.

Reports and surveys

  • A catalogue of reports, each with its own page, charts, filters and sorting
  • Download exactly what is on screen as a spreadsheet
  • Saved views of your own, shared with your team when you choose
  • You decide which roles see each report
  • Guest or client satisfaction surveys, with invitations off until you switch them on

Accounting export

  • Daily journals for Xero, Sage and QuickBooks, as a file or sent directly
  • Your revenue, VAT and payment types mapped to your own account codes
  • A day that doesn't balance is stopped with the reason, never forced
  • Every export recorded, so a day isn't sent twice by mistake

Staff rota and clock-in

  • Weekly shifts planned and published, with checks against the Working Time Regulations
  • Clock in and out, and breaks, from the dashboard or a shared tablet with a PIN
  • Clock-ins matched to shifts, so you can see who wasn't on the rota

Groups and branding

  • Owners see every hotel or practice in their group, with reports across the group
  • Managers reach only the sites they have been given
  • Your own logo, colours and printout details, for one site or the whole group

Sign-in and access

  • Two-step sign-in with an authenticator app, and one-time recovery codes
  • Roles and permissions for every member of staff, including roles of your own
  • Important changes recorded in an audit log
  • Each customer's data kept separate from every other customer's

Free trial and live demos

  • A free 14-day trial site in your business name, set up straight away
  • Hotel trials for up to 50 rooms, with or without sample guests and bookings
  • Live demos of both systems, refreshed with sample data every night

Blueshade RMM

Our in-house platform for looking after the devices we manage for you. Only Blueshade staff can sign in to it, so there is no demo or trial.

Watching over your devices

A small Blueshade agent on each computer reports its health to our team, so problems are spotted early.

  • Which devices are online, with their hardware and software
  • Alerts for low disk space and security problems
  • Antivirus, firewall and disk encryption checked on each device
  • Windows Update status, so missing updates and pending restarts stand out
  • Self check-in kiosks watched, so we know if one stops responding

Help without a visit

Our team can work on a device remotely, so most problems are fixed without anyone travelling.

  • Screen sharing, with a notice on screen while our team is connected
  • Files copied to and from a device
  • Fixes and checks run remotely by our technicians

Updates and software, on your schedule

Planned work happens when it suits your business, not in the middle of a busy shift.

  • Maintenance windows agreed for each site
  • Software installed and updated on one device or a whole site
  • Routine jobs scheduled to run in your maintenance window
  • Restarts held until the window, so nobody is interrupted

Safeguards built in

Remote access to your devices is powerful, so it comes with checks at every step.

  • Each site has its own enrolment key, which expires and can be withdrawn
  • A new device only joins once a Blueshade technician has approved it
  • Risky actions, such as removing software or restarting a server, need a second technician to approve them
  • Every action recorded in an audit log
  • Disk encryption recovery keys are never shown
  • Each member of our team has access matched to their support role

What you see in the Blueshade Hub

The devices we manage for you appear in the Customers section of the Blueshade Hub, our helpdesk and client portal.

  • The current status of each of your machines
  • Raise a ticket or report an issue against a specific machine
  • Tickets and alerts linked to the right machine, so our team has the full picture
  • A monthly report for each site, covering your devices and support tickets

Works with your devices

One platform for the computers in your business, whatever they run.

  • Windows PCs, laptops and servers
  • Macs
  • Linux computers and servers
  • Lobby and waiting-room kiosks running the Blueshade Kiosk app

Ask about IT support See what's coming next

Want to see it with your own data, or have a question about moving from your current system?

Talk to our team